Customer Service

We want you to be totally satisfied with your purchase.

Ordering and Payment

We accept all major credit cards and PayPal.

Shipping and Returns

We ship worldwide — see shipping options and return policy.

If you are shipping within Japan and are not completely satisfied with your purchase, items may be returned for a refund within 30 days of the original purchase. All items must be in its original shipped condition and undamaged, have all tags attached. We do not accept international returns without a tracking number.

Please contact us to initiate a return and we'll provide you with further instructions. Please note shipping, import duties and handling fees are not refunded.

Warranty

While they have a standard length, all Hamidashimono are all slightly different thicknesses and finishes—it is up to you to whittle them into a perfect pair of chopsticks.

We guarantee the Higonokami Superior Brass knife against defects in materials and workmanship for a period of one (1) year from the date of original purchase. Please see our warrantee for further details.

Questions?

Any other questions - please contact us.

We aim to reply to all queries within 36 hours. Such is the pace of rural life.